Frequently Asked Questions
1. Is it possible to place a single order for multiple siblings?
Yes! Click on "Did you get another access code?" under the main menu "Login". You can enter up to five access codes at the same time. This way you will have access to all available photos. You can combine the order and save on shipping costs.
2. I received an access card with an access code - how can I order my photos?
If you have received an access card with a personal access code, go to the "Login" page, enter the access code and click on "Open Album."
3. I received an email with login information - how can I order photos?
After you have placed an order or registered with the online shop, you will receive an email with login credentials. Using your email and the new password, you can use the "Customer Login" to enter your personal gallery, order photos, and check the status of your orders.
4. Where can I see the status of my order?
The easiest way is to click the link within your order confirmation email. Alternatively, you can log in with the password and email address you received via email. Once you’ve logged in, your order details can be found under "My Account."
5. How long will the delivery take?
Orders placed by June 22nd will be included in our initial batch ordering with free delivery to CGPAC. These will be edited, cropped, uploaded, and sent to the lab for printing. We expect to have these print images in hand at CGPAC by roughly July 15th. Orders placed after June 22nd will not be eligible for free delivery to CGPAC and will have shipping charges added at checkout. These late orders will be edited after the first group is finished. Expect a mid-late July deliver for these late orders to reach your home. Delivery time may also vary depending on the type of products ordered.
6. Is the logo (watermark) going to be removed from the image?
Of course! The watermark is only used to protect your work against illegal downloads.
7. What is the quality of prints, posters, etc.?
We are committed to offering only the highest quality. If you are not satisfied with the quality of your photo products, please feel free to get in touch. We are devoted to your satisfaction.
8. Will K+K Photography crop my images before printing?
Yes. We will full edit and crop every image that you purchase for printing. While GotPhoto will tell you that you can crop the images, you do not need to because this is not the final version for printing! We will swap out the image with the fully edited version after you order and make the appropriate cropping for the size of every print.
9. I rarely order online - how can I order my photos here?
Select a photo that you like from your album and click "Order photo.” Then select the product of your choice, enter the desired quantity, and click on "Add to cart." When you have placed all of the photos you like into your shopping cart, click "Cart" on the top right of the screen and follow the instructions.
10. Can I get a refund on digital downloads?
No, after you place the order the unedited digital downloads will be emailed to you. Once these have been sent the digital permission for you to have limited rights to printing, editing, publishing these images for personal use go into effect. Therefore, there cannot be any refund for digital downloads because the product will have been transmitted and cannot be taken back.